Move product and policy knowledge into FoundChat when you want AI to own first response not just assist operators in a live-chat inbox. Replace Lyro-heavy FAQ load when docs depth matters more than live operator queues; keep Tidio if storefront messenger UX is core.
Why teams switch
Catalog and policy docs power automatic answers. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Support vs sales agents instead of operator-first UX only. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
How to migrate
01
Turn your best Tidio canned responses into FoundChat Q&A pairs. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Connect Shopify/product URLs, shipping, and returns content. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Keep a path for order-specific issues operators used to handle live. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
04
Embed FoundChat on product and cart pages; remove Tidio when coverage is ready. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Keep in mind
If your team lives in live chat all day, pilot FoundChat on after-hours first then expand daytime coverage. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Remove Tidio when FoundChat owns first response so visitors are not asked to choose between two chat bubbles. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
You can phase cutover, but two widgets confuse visitors prefer one front door once FoundChat coverage is ready.
Canned replies and top product/shipping FAQs become FoundChat Q&A pairs, then train on store and policy URLs.
For training-first website answers, FoundChat is the replacement path. Keep Tidio only while you validate after-hours coverage.
Escalate account and order lookups to humans email/Slack/tickets FoundChat should not invent order status from thin catalog data.
Keep exploring
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