Live · Commerce
Embed FoundChat on product and cart pages. Train on policies and catalog content. Escalate order-specific issues to your team. Embed in theme.liquid or product templates; train on policy pages and product FAQs. Keep order lookups escalated unless you add a separate Shopify integration for account data.
Setup
01
Add product collections, shipping, and returns pages from your Shopify storefront. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Paste the FoundChat snippet into theme.liquid before </body> (or your theme’s custom liquid section). Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Ask sizing/shipping questions and confirm handoff rules for order lookups. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Use cases
Reduce hesitation on PDP pages. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Answer returns/shipping without opening tickets. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Evidence
Product and policy questions resolve on-site before they become Shopify Inbox or helpdesk tickets. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Train on live product/collection pages so answers track what shoppers actually see. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Order status and refunds escalate with transcript context instead of inventing account data. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
Add the embed snippet to theme.liquid (or a custom pixel/app embed pattern your theme supports) so it loads on storefront pages.
Yes when you train on product and collection URLs plus shipping/returns policies. Keep inventory and order lookups on human escalations.
It can own first response on the storefront. Keep Inbox or helpdesk for order-specific threads that need account access.
Prefer product, collection, and policy pages first. Be careful adding third-party chat scripts on checkout without testing conversion impact.
Related
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