1. Paddle Is Our Merchant of Record
All payments for FoundChat products and subscriptions are processed securely by Paddle, our Merchant of Record. Paddle may handle checkout, payments, taxes, invoices, subscriptions, cancellations, refunds, and payment-related support.
Refunds are handled in line with Paddle's own terms and refund process, including the Paddle Buyer Terms available at paddle.com/legal/buyer-terms.
2. Refund Window
Our standard refund request window is 14 days from the original purchase date. Refund requests submitted after 14 days may be declined unless required by applicable law or approved by Paddle under its own policies.
If you are a consumer, you may benefit from mandatory rights granted under the laws of your country of residence, as described in Paddle's terms.
3. General Refund Terms
Refund eligibility may depend on:
- The type of plan or subscription purchased.
- Whether the service has been used, consumed, abused, or materially relied on.
- Whether the request is made within the 14-day refund window.
- Mandatory consumer protection or statutory withdrawal rights that apply in your country.
- Paddle's own refund, payment, fraud-prevention, and buyer-protection policies.
4. How Refunds Are Handled
Because Paddle is the Merchant of Record for FoundChat purchases:
- Refund eligibility and decisions may be determined by Paddle under Paddle's terms.
- Approved refunds are issued by Paddle.
- Refunds are usually returned to the original payment method where possible.
- Processing times may vary depending on your bank, card issuer, or payment provider.
5. Subscriptions and Cancellations
You may cancel a subscription at any time. Cancellation normally stops future renewals and does not automatically refund previous charges unless a refund is approved under this policy, Paddle's terms, or applicable law.
6. How to Request a Refund
You can request a refund by contacting FoundChat or Paddle:
- FoundChat support: [email protected]
- Paddle support: [email protected]
Please include:
- Your order number or Paddle transaction reference.
- The email address used at checkout.
- A short explanation of your request.
FoundChat support may help gather details and, where appropriate, direct your request to Paddle for assessment under Paddle's terms.
7. Contact
If you have questions about this Refund Policy, contact:
Othmane Nejdi / FoundChat
Email: [email protected]