Move FAQ deflection and product Q&A to FoundChat while you keep Intercom for inbox/outbound if you still need the suite or shut Fin down once coverage is solid. Export Fin knowledge and macros you still trust, parallel-run one to two weeks on docs and pricing pages, then downgrade Fin only when unanswered topics fall.
Why teams switch
Resolution-based or premium AI packaging can outgrow early SaaS budgets. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
If outbound and full inbox are unused, a lighter deflection layer is enough. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FoundChat publishes credit pools and per-agent model choice from $9/month. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
How to migrate
01
Export or copy public help articles, macros that encode policy answers, and Fin knowledge sources you still trust. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Add website URLs, PDFs, and Q&A pairs. Configure support focus, personality, and escalation workflows. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Deploy the widget on docs, pricing, and product pages first where Intercom Fin was answering FAQs. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
04
Run FoundChat alongside Intercom for 1–2 weeks. Compare unanswered topics, then remove Fin or the Intercom messenger where FoundChat owns the job. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Keep in mind
FoundChat is not a full Intercom teammate inbox. Keep Intercom if outbound series are core. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Billing and security macros should be re-added as curated Q&A, not assumed from crawl alone. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
Yes. Many teams keep Intercom for human inbox and replace Fin-like website deflection with FoundChat.
Most teams train and embed in under an hour, then spend a week reviewing conversations before cutting over.
Historical Intercom threads do not import as chat history. Bring forward knowledge (articles, FAQs), not the full transcript archive.
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