Keep Freshdesk for ticketing and Freddy agent assist. Use FoundChat to answer FAQs on your site before tickets are created. Deflect website FAQs before they become Freshdesk tickets; keep the shared inbox for agent workflows and Freddy assist inside tickets.
Why teams switch
Reduce repetitive Freshdesk volume with a training-first website agent. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Avoid treating the helpdesk as your only chat product. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Credit-based FoundChat pricing is easier to forecast than stacking Freddy AI features on tiered Freshdesk seats as chat volume grows. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
How to migrate
01
Use your most common Freshdesk ticket types as the first FoundChat Q&A training set. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Connect help docs and product pages; place the widget on support entry points. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Route unresolved chats to agents via email/Slack/webhooks that create tickets. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Keep in mind
FoundChat does not replace Freddy AI assist inside the Freshdesk agent workspace. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Deflection only helps if escalations arrive with clean summaries tags and ownership still live in Freshdesk. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
Only if you no longer need a helpdesk. Most teams keep Freshdesk for tickets and add FoundChat as the website front door.
No. Freddy assists agents inside Freshdesk. FoundChat deflects visitors before a ticket exists.
Route unresolved chats via email, Slack, or webhooks that create Freshdesk tickets with transcript context.
Your top Freshdesk ticket categories turned into Q&A pairs plus the public help center URLs customers already use.
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