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When the widget captures a lead or fires a workflow, POST structured event payloads to your HTTPS endpoint. POST structured escalation payloads to your API when conversations need CRM cases, internal tickets, or custom routing logic your stack already implements.
Setup
01
Accept JSON POSTs and verify authenticity per your security practice. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Add the endpoint in FoundChat workflow/webhook settings. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Handle lead.captured, escalation.requested, and custom workflow events. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Use cases
Push leads into internal admin tools. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Open Zendesk/Freshdesk tickets from escalations. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Evidence
Webhooks are the escape hatch when Zapier or native connectors are not enough for your internal tools. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Lead, escalation, and workflow events include identifiers, page URL, and summaries your backend can store idempotently. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Open Zendesk/Freshdesk tickets or write custom CRM records without waiting on a marketplace connector. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
Design for retries and idempotency on your side. Monitor failed deliveries in your application logs.
lead.captured and escalation.requested cover most CRM and ticketing bridges before custom workflow events.
Use HTTPS only, verify signatures or shared secrets, and restrict source IPs if your host supports allowlists.
When destinations are standard SaaS tools and you want no-code mapping. Prefer webhooks for internal APIs and custom admin tools.
Related
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