Live · Communication
When a workflow completes lead capture, demo request, or escalation send a clean transactional email via Resend. Send transcript or lead summaries via Resend when escalations need email follow-up—useful when your team lives in inbox workflows instead of Slack.
Setup
01
Add your Resend API key in FoundChat workflow / email settings. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Confirm next steps, share docs links, or acknowledge an escalation. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Run a chat workflow and verify the email lands with the right fields. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Use cases
Email visitors after they share contact details in chat. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Confirm that a human follow-up is coming. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Evidence
Resend handles deliverability; FoundChat supplies the conversation trigger and template variables. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Visitors get a written receipt after lead capture or escalation so expectations are clear after the widget closes. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Teams without email ops can skip Resend and rely on Slack/webhooks until follow-up email becomes a bottleneck. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
No. It is optional for teams that want polished transactional email from chat workflows.
Lead confirmations, demo next-steps, and escalation receipts. Avoid marketing blasts from support chat events.
Yes via Resend domain verification. Keep From addresses aligned with your support brand.
Trigger on terminal workflow states only and include an idempotency key or lead ID in the template context.
Related
Join founders using FoundChat for support, sales, onboarding, and lead capture.
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