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Connect Notion pages (plan-dependent) or export critical docs so FoundChat agents stay aligned with your internal source of truth. Export or publish Notion docs as training sources, then keep a weekly sync habit when product specs change so answers do not drift from the wiki.
Setup
01
Pick customer-safe docs not private HR or finance notes. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
02
Use Notion training where available on your plan, or export markdown/PDF into FoundChat. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
03
Re-sync after major Notion edits so answers stay current. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Use cases
Turn Notion specs into support answers. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Cover onboarding FAQs written in Notion. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Evidence
Export or publish Notion help content as training sources so the agent answers from the same playbooks your team writes. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Turn scattered Notion pages into grounded chat answers without rebuilding a help center CMS first. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
Only train on pages you would show a customer private strategy docs stay out of the knowledge base. Review unanswered logs weekly, update training sources when product or policy pages change, and expand scope only after two weeks of measurable improvement on high-intent pages.
FAQ
Train on pages you export, publish, or otherwise approve for customer-facing answers. Do not dump internal strategy docs into training.
After major product or policy changes. Weekly review of unanswered questions beats daily full re-crawls.
Use both: public site for marketing truth, curated Notion/help exports for procedures and edge-case Q&A.
Treat training as deliberate publishes. Confirm sensitive pages are excluded before each refresh.
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